At Kenna Lush, we aim to deliver your orders as quickly and efficiently as possible. This Shipping Policy outlines how we handle deliveries across different regions and what you can expect after placing your order.
Shipping Coverage
We proudly ship worldwide, reaching customers across various countries with the help of reliable logistics partners.
Payment Method
All orders are fulfilled using Cash on Delivery (COD). This means you will pay in cash at the time your order is delivered.
Order Processing Time
- Orders are processed within 1–3 business days after confirmation
- You will receive a confirmation email with tracking information (if available) once your order has been shipped
- Orders placed on weekends or holidays will be processed on the next business day
Estimated Delivery Time
Delivery times may vary depending on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–15 business days
Note: Unforeseen delays (customs clearance, weather conditions) may affect delivery time.
Shipping Charges
- Shipping rates are calculated based on destination and package weight at checkout (if applicable)
- Any customs duties or import taxes for international shipments are the responsibility of the customer
Delivery Attempts
Our courier partners will attempt delivery at the provided address. If the recipient is unavailable, they may attempt redelivery or contact you directly. In some regions, a missed delivery may result in the order being returned to us.
Incorrect or Incomplete Addresses
Please ensure all shipping information is accurate at checkout. Kenna Lush is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the expected timeframe, contact us immediately at [email protected] with your order number and any supporting documentation. We will investigate and assist you with the next steps.
Contact Us
For questions or concerns regarding your shipment, feel free to reach out to our support team:
Email: [email protected]